FREQUENTLY ASKED QUESTIONS
Good questions.
Clear answers.
New to exterior cleaning? Start here. Tap a question for the answer.
01 / YOUR QUESTIONS
Why & when
A little care for the places you use every day.
Why have my house or outdoor areas washed?
Exterior cleaning helps lift accumulated dirt, grime, and organic staining so your siding and outdoor spaces look more cared for. It can be useful before company comes over, after a season of buildup, or as part of routine upkeep. The goal is a cleaner property, with realistic expectations for its age and condition.
How often should I have my house washed?
Start with an annual check of the exterior, then plan cleaning around visible buildup and your siding manufacturer’s care instructions. That is a planning suggestion, not a requirement to wash every year. Shade, nearby trees, weather, and the surface itself can change how quickly areas need attention. Send us a few photos and we can discuss a sensible starting point.
Can I book in fall or winter? What about bad weather?
Yes, you can request an estimate in any season. The actual work depends on suitable temperatures, weather, surfaces, and access. If freezing conditions, storms, or other conditions make a visit unsuitable, we’ll discuss another time. A preferred date on an inquiry is not a confirmed appointment.
Do you clean more than driveways?
Absolutely. We offer house washing, concrete driveways and walkways, patios, vinyl and suitable wood fences, accessible gutter cleanouts, and empty garbage or recycling bins as a same-visit add-on. Choose a few areas or ask about a bundle—we’ll put the included work into one clear quote.
02 / YOUR QUESTIONS
Methods & products
The surface comes first. The cleaning plan follows.
What is the difference between pressure washing and soft washing?
Pressure washing relies more on water pressure to loosen buildup. Soft washing generally pairs lower water pressure with a suitable cleaning solution. Durable concrete and house siding can need different approaches. We review the material, finish, and condition before confirming the method; high pressure is not suitable for every surface.
For example, vinyl-siding industry guidance describes hose rinsing and soft-bristle brushing, and warns that abrasive cleaners or stiff brushes can alter the finish. Read the vinyl-siding care guidance (PDF, page 6).
What is included in a house wash?
A standard house wash covers suitable siding, accessible trim and soffits, and exterior gutter brightening. Your estimate identifies the actual areas and any access limitations. Inside gutter cleanouts, detailed window cleaning, roof cleaning, and other unlisted work are separate. A house wash is a cleaning service, not a repair or repainting service.
What cleaning chemicals will be used on my property?
The products depend on the surface and the buildup. Options may include surface-compatible detergents and, where appropriate, a diluted sodium hypochlorite cleaner—commonly called bleach—for organic staining. We confirm the products, method, and relevant precautions for your property before work. Tell us about materials or areas that need special consideration.
For an ingredient example, see an exterior-cleaner manufacturer’s safety data sheet. This explains the ingredient; it does not mean that brand is selected for every job.
What about my plants, pets, and family?
Please point out landscaping, ponds, sensitive finishes, and other concerns when requesting your estimate. The plan needs precautions appropriate to the selected product and the site. Keep people and pets outside the work area until the required rinsing, drying, and any product-specific re-entry conditions are met. We’ll discuss the arrangements before cleaning.
Product requirements vary; these manufacturer directions illustrate why the label matters.
Will every stain come off?
Not always. Standard cleaning does not guarantee removal of every stain. Rust, oil, oxidation, worn finishes, and unusually heavy buildup may need a separate assessment or may leave marks. We’ll discuss visible concerns and likely limitations before you approve the work. Restoration, sealing, and specialty treatments are separately assessed.
Is gutter cleaning included, or is that a separate service?
Exterior gutter brightening is included with house soft washing. Inside cleanouts are separate and cover accessible leaf and debris removal, basic clearing of reachable above-ground downspouts, practical flow checks, and collection of removed debris. The quote confirms disposal. Guard removal, repairs, and underground drainage need separate assessment.
03 / YOUR QUESTIONS
Before your visit
A few details help us plan your cleaning.
How should I get the property ready?
Close windows and doors, arrange gate access, and move vehicles and small personal items from the agreed work area. Keep pets away from the cleaning area. Let us know about loose siding, peeling finishes, leaks, delicate items, or other concerns. We’ll discuss larger items and any extra preparation beforehand—you do not need to climb up to inspect anything for an estimate.
Do I need to provide outdoor water?
Our starting prices assume reasonable access and a usable outdoor water supply. If water is unavailable, restricted, or difficult to reach, tell us before the quote so we can assess whether the job can be arranged and what it would involve.
Do I need to be home while you work?
Tell us what works for you. We’ll confirm whether we need you present, along with gate access, water access, parking, and a way to reach you. We agree on those details before the visit rather than assuming access is available.
How long does cleaning take?
It depends on the areas being cleaned, their size and condition, and the access. A house-and-driveway visit is different from a larger bundle with fences and gutters. We’ll discuss the expected time frame with your quote and confirm the visit together. Weather or conditions discovered on site may affect timing.
04 / YOUR QUESTIONS
Prices & booking
Know what is included before you say yes.
How do starting prices and add-ons work?
$150 is our lowest standard price for a standalone residential visit. It is part of the total for your cleaning, not an extra $150 fee. Larger jobs and services with higher starting prices receive their own quote.
Add-ons are smaller areas cleaned during the same visit as another service. Walkways can be added from $35 and empty trash bins for $20 each, with no separate $150 minimum. A standalone walkway visit starts at $150; patios start at $150. We confirm one total before you book.
Eligible discounts and earned bin credits come off afterward and may reduce what you pay below these starting prices. See service prices and bundles.
How are bundles priced?
Bundles are tailored to your property, with 15% off eligible cleaning up to $75. Your quote lists the included work and final price after reviewing photos or an on-site assessment. Discounts cannot be combined. Each named bundle includes up to two empty household bin cleanings, with the option of $20 credit for each unused included bin cleaning, up to $40. See the full bin-benefit and credit terms.
Can I use a discount on a $150 visit?
Yes. Your discount comes off the quoted cleaning price, up to its savings cap. For example, the military and veterans offer takes 25% off a $150 eligible service, bringing it to $112.50.
One promotional offer applies per visit and cannot be combined with the Bundle Discount. Eligibility and savings caps still apply. See appreciation discounts or customer offers.
How do I get an estimate and book a visit?
Send an estimate request with your address, the services or bundle you want, and a short description. Photos are optional and helpful. We’ll review the details and confirm any measurements or questions. You approve the final price, included work, and timing before booking. Sending the form does not automatically book or charge you. Have a time in mind? Request an Appointment (opens Google Calendar in a new tab) through Google Calendar. Final pricing is confirmed after photos or an on-site assessment.
Do you work with businesses, HOAs, and clubhouses?
Yes. We serve homeowners, businesses, and community properties throughout Greenville, Spartanburg, and nearby Upstate communities. Commercial visits start at $250, with tailored estimates for building exteriors, entrances, concrete walkways, shared patios, fences, and accessible gutters. Residential promotions do not apply to commercial contracts. Request a commercial estimate.
One-time or recurring care—which should I choose?
One-time cleaning is for the areas you want cleaned now, with no future visits to arrange.
Recurring care helps you keep up with the property through planned visits and reminders. Choose an annual refresh, spring-and-fall care, or ask us to recommend a schedule. Each visit covers the work your property needs.
Eligible residential return visits receive 10% off, up to $75, starting with your second completed paid visit on an agreed schedule. Annual visits qualify. We confirm the price each time; there’s no membership fee or automatic billing. See recurring-care savings or ask us to help you choose.
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